Last updated: November 2025
Welcome to Umwell. These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
You must be at least 18 years old to use our services. By using our services, you represent that you meet this age requirement.
You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:
Our services provide educational nutritional guidance and lifestyle support. Our nutritionists offer personalised recommendations based on individual circumstances and preferences.
Consultations are conducted online via video calls. You are responsible for ensuring you have appropriate equipment and internet connection. We reserve the right to reschedule consultations in case of technical difficulties.
If you need to cancel or reschedule a consultation, please notify us at least 24 hours in advance. We reserve the right to charge a cancellation fee for late cancellations or no-shows.
All content on our website, including text, graphics, logos, and images, is the property of Umwell and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.
To the fullest extent permitted by law, Umwell shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services.
Our total liability for any claims arising from or relating to these Terms or our services shall not exceed the amount you paid for the services in question.
Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the services, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that our services will be uninterrupted, timely, secure, or error-free. Please see our Health Disclaimer for important information about the nature of our services.
You agree to indemnify and hold harmless Umwell, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of our services or violation of these Terms.
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the services.
We may update these Terms of Service from time to time. We will notify you of any significant changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new Terms.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you have any questions about these Terms of Service, please contact us:
Umwell
9 Kensington High Street
Kensington, London W8 5NP
United Kingdom
Email: [email protected]
Phone: +44 20 8123 66 41